You can write to us using the form on the Contact Us page or at info@myspicyvibe.com. Our customer service is available: Monday – Friday: 9:00 AM – 6:00 PM. For messages received during the weekend, we will do our best to respond within 24 hours.

Information available regarding characteristics, instructions for use, warnings, and safety are detailed in the product sheet and/or in the documentation supplied with the item. Always follow the manufacturer’s instructions and warnings. If you have any questions, please contact us before use.

No. La compatibilità dipende dal materiale del prodotto e dalla composizione del lubrificante. Prima dell'utilizzo consulta sempre le indicazioni presenti sulla confezione e nella scheda prodotto. In caso di dubbio, un lubrificante a base d'acqua è generalmente la scelta più versatile, salvo diversa indicazione del produttore.

Always follow the specific instructions provided with the product or indicated by the manufacturer. In general, the cleaning method may vary depending on the material, the presence of electronic components, and the device's degree of water resistance. Do not immerse a product in water unless it is expressly stated to be suitable for immersion.

Consulta sempre la descrizione e le caratteristiche riportate nella pagina del prodotto. Materiali, dimensioni, modalità di utilizzo, alimentazione, compatibilità e altre caratteristiche possono variare da un prodotto all'altro. Se hai dubbi prima dell'acquisto puoi scriverci a info@myspicyvibe.com.

Yes. MY SPICY VIBE is exclusively for individuals aged 18 and over.

You can contact us at info@myspicyvibe.com. To learn more about your rights and how to exercise them, please refer to our Privacy Policy.

Your personal data will be processed as indicated in our Privacy Policy and Cookie Policy and in compliance with the applicable legislation on the protection of personal data. Some data may be processed by technical suppliers and partners necessary to process the payment, manage and ship the order, provide assistance, and ensure the functioning and security of the site. For more information, please consult our Privacy Policy.

Payments are handled by dedicated payment systems and providers. MY SPICY VIBE does not request full payment card details via email, chat, or message. For your security, always make payments exclusively through the official myspicyvibe.com checkout.

I metodi di pagamento disponibili sono mostrati direttamente durante il checkout e possono variare in base al Paese e al dispositivo utilizzato.

For purchases made by consumers, the legal guarantee of conformity provided for by current legislation applies. For new goods, the seller is liable for any lack of conformity which becomes apparent within 2 years from delivery, under the conditions provided by law.

Contattaci appena possibile a info@myspicyvibe.com indicando: numero dell'ordine, prodotto interessato, descrizione del problema, fotografie del prodotto e dell'imballaggio quando utili. Verificheremo la situazione e ti forniremo assistenza.

In caso di valido esercizio del diritto di recesso, il rimborso viene effettuato secondo le modalità e i termini indicati nella nostra Politica di reso e rimborso. Il rimborso viene normalmente effettuato utilizzando lo stesso metodo di pagamento utilizzato per l'acquisto.

In the case of normal exercise of the right of withdrawal, the direct costs of return are the responsibility of the customer. In case of a defective, damaged, non-compliant, or incorrectly received product, please contact us before making any shipment: we will provide you with the appropriate instructions.

Simple belonging to the lingerie or intimate apparel category does not automatically exclude the right of withdrawal. Any limitations provided by law for specific products sealed for hygienic or health protection reasons remain applicable. For details, always consult our Return and Refund Policy.

Depends on the condition of the product. For hygiene and health protection reasons, the right of withdrawal is excluded for sealed goods that are not suitable for return for such reasons when the hygiene or security seal has been opened or removed after delivery. This exception may apply, where applicable, to sex toys, products intended for intimate contact, personal hygiene items, and other products with a special seal. If you wish to retain the possibility of exercising the right of withdrawal, we therefore advise you not to remove any hygiene or security seals before you have decided to keep the product.

Yes. If you make a purchase as a consumer, you generally have the right to withdraw from the purchase within 14 days of delivery, in accordance with the law and our Returns and Refunds Policy. To exercise your right of withdrawal, you can write to us at info@myspicyvibe.com, indicating the order number and the products concerned. We will provide you with the necessary instructions for making the return.

No, i singoli prodotti acquistati non sono indicati nell'estratto conto. La denominazione visualizzata per la transazione può tuttavia variare in base al circuito, alla banca o al fornitore di servizi di pagamento utilizzato.

Sì. Prestiamo particolare attenzione alla tua privacy. Gli ordini vengono spediti in imballaggi discreti, senza indicazioni esplicite sul contenuto del pacco.

If you've made a mistake or wish to modify or cancel an order, please contact us as soon as possible at info@myspicyvibe.com. We'll do our best to assist you. If the order has already been prepared or handed over to the courier, it may no longer be possible to modify or cancel it.

When a tracking code is available, you will receive its information via email after your order has shipped.

You can check the currently available destinations directly during checkout. Shipping options are shown after entering the delivery address.

Orders are generally processed within 1-2 business days. Estimated delivery times are: Italy: generally 3-7 business days; other available European countries: generally 5-14 business days. Times may vary depending on the destination, courier, holiday periods or other circumstances beyond our control.